One thing that plagues modern companies is the misuse of alerting notifications.
There are managers and run teams that every day receive hundreds of automated mails/SMS/mobile notifications.
Is this meaningful in any manner? Do you believe that you can manage this amount of alerts in a proper manner?
My view is that if you get any more than 1-3 alerts per day then this is not an alert it is either one of the following:
- A structural problem that needs to be fixed immediately
- An incorrect notification set up that is meaningless for your business
For mail channel a good symptom that your alert notification is meaningless is if you create (or feel that you can create) a separate inbox for it with an automated rule.
Alert notification should be only used for high priority and critical issues, otherwise it is best to build a nice dashboard that you can consult various times throughout the day.
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